Refund policy

Refund & Return Policy

We offer a 30-day return policy.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

To initiate a return, please contact us at admin@pawjoycare.com with your order number and reason for return.

Please note:
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We are not responsible for items lost during return shipping

Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days and automatically applied to your original payment method.

Non-refundable items:
- Gift cards
- Perishable goods
- Personal care items (if opened or used)

Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, contact us via email.

Late or missing refunds:
If you haven’t received your refund yet, please check your bank account again or contact your payment provider.

If you still have not received your refund, contact us at admin@pawjoycare.com.

By making a purchase, you agree to this policy.